Terms of Service

These Terms of Service govern your use of www.oozoo.com and purchases made through our online store. The store is operated by Lothmann Trading B.V., trading under the brand name OOZOO Timepieces, at Nieuwenhuizenweg 15A, 2314 XP Leiden, The Netherlands (KVK 28085561; VAT ID NL808807833B01). “OOZOO”, “we”, “us” and “our” refer to Lothmann Trading B.V.

1. Scope and acceptance

By using this website or placing an order, you agree to these Terms and the policies linked in them. Please read them before ordering. Mandatory rights available to consumers under applicable law always take priority over conflicting provisions in these Terms. Our store is hosted by Shopify, which provides the e-commerce platform.

2. Use of the website

You may use this website only for lawful purposes. You must not introduce malware, interfere with security, scrape the website in a way that disrupts the service, infringe intellectual-property or privacy rights, submit false information, impersonate another person, or use the website for fraud, harassment or unlawful discrimination. We may restrict access when reasonably necessary to protect the website, other users or our legal rights.

3. Product information and prices

We take reasonable care to display products, colours, images, descriptions, availability and prices accurately. Screen settings may affect how colours appear. Unless stated otherwise, consumer prices include VAT. Delivery and other additional costs are shown before you place an order. We may correct obvious errors. If an error affects an order, we will contact you and give you the choice to confirm the order with the corrected information or cancel it for a full refund.

4. Orders and formation of the contract

Submitting an order is an offer to buy. An automated order acknowledgement only confirms receipt. A contract is formed when we expressly accept the order or dispatch the products, whichever occurs first. We may reject or cancel an order for legitimate reasons, including unavailability, an obvious pricing error, suspected fraud, payment failure or delivery restrictions. If we cancel after receiving payment, we will refund the amount paid.

5. Payment

Available payment methods are shown at checkout. You must provide complete and accurate billing information and be authorised to use the selected payment method. Payment data is handled by the relevant payment provider in accordance with its terms and privacy notice.

6. Delivery and risk

Available destinations, delivery options, estimated times and charges are shown at checkout or in our Shipping Policy. Delivery estimates are not guaranteed unless expressly agreed. For consumer orders, risk of loss or damage passes to you when you or a person designated by you, other than the carrier, takes physical possession of the products.

7. Withdrawal, returns and refunds

Consumers purchasing at a distance generally have a statutory right to withdraw within 14 days after receiving the products, without giving a reason, subject to legal exceptions. We may offer a longer commercial return period. Instructions, conditions, exceptions, return costs and refund timing are set out in our Refund Policy. A commercial return policy does not limit statutory rights.

8. Conformity and legal guarantee

Products must conform to the contract and applicable law. Consumers in the EU have a minimum two-year legal guarantee for products that are defective or not as advertised, and national law may provide additional protection. Any commercial or manufacturer's warranty is additional to, and does not replace or reduce, your statutory rights. Contact us promptly if a product is faulty, damaged or incorrect.

9. Accounts and customer content

You are responsible for keeping account credentials confidential and for providing accurate, current information. If you submit reviews, feedback or other content, you confirm that you have the right to do so and that it is lawful and accurate. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content only as reasonably needed to operate, promote and improve our store. We may remove unlawful or inappropriate content.

10. Intellectual property and third-party services

Unless stated otherwise, the website and its content are owned by or licensed to us and may not be copied, modified, published or commercially exploited without prior written permission, except where permitted by law. Links and optional services provided by third parties are governed by their own terms. We do not control third-party websites, but nothing in this paragraph limits liability that cannot lawfully be excluded.

11. Availability and liability

We may maintain, update, suspend or discontinue website features when reasonably necessary. We do not guarantee uninterrupted or error-free availability. Nothing in these Terms excludes or limits liability for intent or deliberate recklessness, death or personal injury caused by negligence, fraud, breach of mandatory consumer law, or any other liability that cannot legally be excluded or limited. Subject to those exceptions, we are liable only for loss that is a reasonably foreseeable consequence of our breach. We are not liable for business losses suffered by a consumer using products for non-business purposes.

12. Privacy

We process personal data as described in our Privacy Policy.

13. Changes and severability

We may update these Terms for future use of the website and future orders. The version in force when an order is placed governs that order. If a provision is invalid or unenforceable, the remaining provisions continue to apply, and the affected provision applies only to the extent legally permitted.

14. Governing law and disputes

Dutch law applies, without depriving consumers of mandatory protections under the law of their country of residence. Disputes may be brought before any court having jurisdiction under applicable law. Please contact us first so that we can try to resolve your complaint.

15. Contact

Lothmann Trading B.V.
Nieuwenhuizenweg 15A
2314 XP Leiden
The Netherlands
Telephone: +31 (0)71 820 0110
Email: webshop@oozoo.com